Quality
ISO 9001 : 2015
The international Standard for Quality Management Systems.
Quality Management System
What is ISO 9001?
ISO 9001 is an international standard that sets out the criteria for a quality management system (QMS). It provides a framework for organisations to ensure they meet the needs of customers and stakeholders. By adhering to ISO 9001, businesses can enhance customer satisfaction, improve processes, and demonstrate a commitment to quality. This standard emphasizes continuous improvement and the adoption of a systematic approach to managing processes. Certification to ISO 9001 is recognised globally and can offer competitive advantages in various industries.
Quality is not an act, it’s a habit.
The Importance of ISO 9001
Compliance with ISO 9001 enhances customer satisfaction, improves operational efficiency, and fosters continual improvement.
Any organization can benefit from achieving ISO 9001 certification and implementing ISO 9001:2015 as its requirements are underpinned by universal management principles:
Customer Focus
Leadership
Engagement of People
Process Approach
Improvement
Evidence-based Decision Making
Relationship Management
What are the ISO 9001 benefits?
- Assess the overall context of your organization to define who is affected by your work and what they expect from you. This will enable you to clearly state your objectives and identify new business opportunities.
- Put your customers first, making sure you consistently meet their needs and exceed their expectations. This can lead to repeat custom, new clients and increased business for your organization.
- Work in a more efficient way as all your processes will be aligned and understood by everyone in the business or organization. This increases productivity and efficiency, bringing internal costs down.
- Meet the necessary statutory and regulatory requirements.
- Identify and address the risks associated with your organization.
- Expand into new markets, as some sectors and clients require ISO 9001 before doing business.